Uber's CEO has apologised after video emerged showing him arguing with one of his own drivers while taking a ride.
In it, he says he must "grow up" and apologizes to the driver, identified as Fawzi Kamel, as well as the driver community.
The six-minute clip starts with Kalanick and two anonymous women talking, laughing and listening to music in the back of the auto.
Mr Kamel has been driving for Uber since 2011. "This story breaking has made it even harder for Kalanick to deliver his message of what the company is doing to change their culture", DelBuono says. But that's not the case, because Kamel has a few things he needs to get out of his mind.
Kalanick's outburst at the driver is another black mark on the company, which has had a drama-filled year only three months into 2017. Recode reports that Uber CEO Travis Kalanick asked Singhal to resign after learning of a sexual harassment allegation that occurred prior to his departure form Google last February... The video, obtained by Bloomberg, shows Kalanick's short temper and pugnacious personality, as Bloomberg puts it. "You dropped the prices". "We started high-end. We didn't go low-end because we wanted to". "To say that I am ashamed is an extreme understatement", Kalanick wrote. "What? Lyft? It's a piece of cake right there". Uber announced it would be investigating the situation Fowler described, which Kalanick described last week as "abhorrent & against everything we believe in". What begins as civil, quiet - and somewhat awkward - becomes something entirely different about 3:45 in, after Kalanick's fellow passengers leave the auto and the driver questions Kalanick about lowering fares. Kamel isn't buying it and they go back-and-forth until Kamel tells him: "I lost $97,000 because of you".
Kamel retorts, "Good luck to you, but I know [you're not] going to go far!"
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"You changed the whole business".
After being caught in a heated exchange of words with one of his own Uber drivers, Kalanick sent out an apology to his staff.
"How much is the mile now, $2.75?"
Kamel said mockingly, "Competitors?"
Mr Kamel rates his passenger one-star for the trip and later released the dashboard camera vision to Bloomberg.
"Some people don't like to take responsibility" Kalanick replied. "They blame everything in their life on someone else". "Good luck!" he tells Kamel, leaving the auto.