WASHINGTON/NEW YORK United Airlines said on Wednesday it plans to testify at an upcoming U.S. House Transportation Committee hearing on commercial airline industry consumer issues after a passenger was dragged off an April 9 flight in Chicago to make room for crew members. On Tuesday, he was asked if the company ever considered firing anyone, including management.
United Won't Use Police To Pull Paid Passengers From Flights, Airline CEO Says: VIDEO: United CEO Oscar Munoz called Sunday's incident on a flight out of Chicago a "system failure" during an ABC News interview.
The incident shined a new light on the practice of overbooking, which airlines increasingly rely upon to avoid losing money on seats left when some passengers do not show up for scheduled flights.
Footage of security officers roughly dragging Dao off the aircraft by his wrists went viral, provoking global outcry.
Mr Munoz and other executives vowed to treat customers with dignity, and said that what happened to Dr Dao will never happen again.
David Dao, a 69-year-old doctor, was bloodied and dragged off the plane by Chicago airport officers who had been summoned by United employees when Dao wouldn't give up his seat.
N.Korea fires missile, defying United States push for new sanctions
Still, Trump expressed tepid admiration for North Korea's leader. "We much prefer a negotiated solution to this problem". North Korea conducted its fifth nuclear test last fall, and observers have said a sixth test could come soon.
Meanwhile, a #ChineseLivesMatter petition on the whitehouse.gov petitions page demanding a federal investigation into the incident now has over 200,000 signatures with the number continuing to rise even after it was discovered that the passenger was Vietnamese-American, not Chinese-American.
"You can and should expect more from us", he said.
Analyst Hunter Keay, with Wolfe Research LLC, said in a client note "this fiasco where a man was dragged off a United plane" was "truly a bad situation that shouldn't have happened and United handled badly afterward".
"That's normally a very low booking period", United President Scott Kirby said on the call. He lost two front teeth and suffered a broken nose in the incident.
"The incident has been a humbling learning experience for all of us here at United", he said. Revenue was $8.42 billion, up 2.7 percent from a year earlier and better than the expected $8.38 billion.
The parent company of the third-largest commercial airline in the United States reported earnings of 41 cents per share, up from analysts' forecast of 38 cents, and revenues were up 2.7 per cent to $8.4billion.