Verizon said the Israeli technology company does not collect Social Security numbers or Verizon voice recordings. Anyone who could guess the web address could reportedly have been able to download any of the files.
The data found on the server included six folders with with customer records that also referenced that some of the customers' calls were being recorded and given a "frustration score". The data was found exposed by a security researcher called Chris Vickery, who notified Verizon privately on June 13.
In its statement, Verizon emphasized that no customer data was lost or stolen.
This isn't the first time Verizon is suffering from a massive data breach.
Nice Systems, the company responsible for the server that housed the information, had access to the data to analyze customer service call experience. That's when you find yourself reading yet another headline about an information leak that affects millions of people. It said that it has created a demo system for Verizon as part of an ongoing customer service improvement project, and the raw subscriber data it collected from Verizon's callers was the one that ended up online in unsecured server.
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Read the full report at ZDNet. The company said the only person who got access to the data was the researcher who brought the leak to its attention. The security hole was closed on June 22, according to UpGuard's report.
Verizon apologized to their customers for this data leak and claimed that PIN numbers exposed in this incident were not actually connected to customer accounts.
Verizon and NICE have made moves to secure this data, though Vickery points out that it took them nine days to do so after UpGuard alerted them of the leak.
The data leaked included a customer names, a cell phone numbers and their account PINs - all of which would allow bad actors access to holders' phones and accounts. The company, which said an "overwhelming majority of information in the data set had no external value", asserted that nobody malicious has had access to the information. But NICE Systems and Verizon have since clarified that 6 million unique credentials were in the unprotected data storage system.
UpGuard, a cyber security firm, discovered the leak and initially believed the hack to have affected almost 14 million customers.