The statement said prosecutors won't decide if criminal charges are warranted until the investigation is completed.
"At this point, all I can do is be hopeful that my dog is going to be OK and return safely", said Kara Swiindle. The family member said, "We're like, it's a dog, it's a dog and the attendant like it doesn't matter, you still have to put it up there".
"My mom was crying".
"It's just so sad, that dog was so sweet", she said.
In a written statement, United said it assumes responsibility for the dog's death. A flight attendant had insisted the dog's owner put the pet carrier, with the dog inside, in an overhead bin. But the United employee didn't give her a choice.
In a separate incident, the Swindle family was supposed to be flying their dog, Irgo, from OR to Kansas City on a United flight Tuesday. He was put on a plane Monday in Portland, Oregon, stopping overnight in a Denver kennel. "She said, 'Oh, I'm sorry".
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It turned out that Irgo's kennel got mixed up with the Great Dane's and he had ended up in Japan.
"At the end of the flight, the woman found her dog, deceased".
For its part, United Airlines has said it accepts complete responsibility for what happened, calling it a "tragic accident". They're trained to know what's safe and not safe during flight.
"I mean, if they can't take care of all their passengers and the animals".
According to ABC News, the family told the flight attendant twice that a dog was in the bag before being told to put the dog in the overhead compartment. "We remain in contact with the family to express our condolences and offer support". "The animal subsequently died".
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United Airlines apologized Tuesday after a dog died on a flight during which it was stored in a passenger's overhead compartment.
The AP reported that 18 animals died while being transported on United previous year, and Kennedy noted in his letter that 13 additional animals in United's care suffered injuries. "Today, I boarded my last United Airlines flight". Robledo says United called her asking to settle the situation with money. In comparison, he says Delta and American each reported two animal deaths.